User rocky Mohamad Ali (Rocky Mohamadali) from Washington state complained in his Twitter account that his iPhone blew up X in the process of upgrading the operating system to the newest version of iOS 12.1. The message he backed up photos of the lost smartphone.
Support Apple responded on the same day, will reply to the victim on Twitter. According to representatives of Apple, “it’s definitely not the expected behavior.” Also, the service asked the user to contact them directly to be able to investigate the incident.
During the update, the smartphone was put on charging. At some moment it went dark gray smoke, and when installing iOS 12.1 and the smartphone is turned on, it lit up. The user stressed that the charging of the used official Apple Lightning cable, and the charger was from the kit to the iPhone X.