The press service of Xiaomi in Russia, commented on the scandal around the purchase of Russian users of Xiaomi smartphones in foreign online stores.
The statement noted that the company is aware of the situation and currently working to resolve the problems together with the RDC Group as its official distributor in Russia. While Xiaomi “strongly” recommends users to purchase its products only through the official sales channels, naturally, arguing that the presence of an official warranty, after-sales service, and an official global firmware on your smartphone.
Recall from April 2017 users began to complain about seizure at customs parcels with smartphones Xiaomi from foreign online stores. The reason was the company “Smart orange”, which is a subsidiary of RDC Group distributor and retail official Russian distributor of Xiaomi.
“Smart orange” organized for the inclusion of the whole range of Xiaomi smartphones in the ESCALATOR (the customs register of objects of intellectual property). As a result, customs produces a mass withdrawal of parcels with smartphones Xiaomi, returning them to the sellers.
And customs seize the parcel, including purchases of ordinary individuals for personal use. According to documents cited by the resource “Roskomsvoboda”, this approach is contrary to the law, which only restricts the import of devices for the purpose of resale. However, from April 2017 the number of such returns of parcels stores continues to grow.
From the point of view of “Smart orange” product imported without the consent of the owner, whose interests in Russia is “Smart orange” is counterfeit, because it violates the exclusive trademark rights of the copyright holder.