How to Access Vtiger Customer Portal: 4 Steps

Questions and Answers

The Vtiger Customer Portal is an online add-on for Vtiger’s CRM software that allows customers to file tickets for product problems through vendors’ websites. The portal organizes the tickets and allows customer support to choose tickets and follow through with customers. This article will tell you how to access the Vtiger Customer Portal.

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Steps

1. 

   1
   Type in your vendor’s customer portal URL in your web browser and press the “Enter” key or “Go” button on your browser.

2. 

   2
   Click on the log-in page of the website. Enter your user name and password. Click “Log On” and wait for the Customer Portal home page to load.

3. 

   3
   Submit your ticket.

   • Click the “Submit New Ticket” link on the Customer Portal home page.
   • Fill in the following fields on the “New Ticket” page: Designate a title for your ticket, provide a description of the problem and select the priority and category of the problem.
   • Click the “Submit” button. Your ticket will be displayed under the “Open Tickets” link on the Customer Home page.

4. 

   4
   View the status of your ticket.

   • Return to the Customer Portal home page. Click on the link “My Open Tickets.”
   • Click on the ticket you want to check.