The press service of the Ministry told about the new rule, which will now have to implement the operators. The government of the Russian Federation is obliged to inform subscribers of the terms of elimination of faults, if these faults impede the provision of telecommunications services. And then to comply.
Previously, operators were not supposed to do this and, as a result, users from time to time found themselves without regard for a long time, especially in remote settlements.
In addition, according to the new rules of resolution No. 57 “On amendments to certain acts of the Government of the Russian Federation” operators must notify subscribers through the Internet in case of new rates and other information about the communication services. The subscriber can submit a request and receive such information in your account or by e-mail